Haiti: 1–2 days. USA: 7–10 days. China: 18–22 days. These are estimates.
Products from China or from different origins ship separately, so they may arrive on different dates.
Go to the "Track Order" page and enter your order number and phone number. You can also see it in "My Orders" when logged in.
Yes, within 7 days after delivery. Haiti products: return to the vendor. USA products: returned to the USA at your cost. China products: returned to China at your cost.
If the product is damaged, does not match the picture, is the wrong item, or was not received. You must provide a photo or video.
Free as long as it has not shipped. Imported products cannot be cancelled once they leave the warehouse.
MonCash, card (Stripe), PayPal, ShopUAG wallet, and offline payment when available.
An account balance on ShopUAG where you can receive refunds and pay for future orders.
Click "Sign Up", enter your name, phone or email and a password, then verify your account.
Click "Forgot password" on the login page and follow the instructions.
Imported products are delivered to Haiti only.
Use the "Contact Us" page or message us from your account.
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