Refund Policy

We issue refunds only in these cases:

• The product arrived broken or damaged
• The product does not match the picture
• You received the wrong item
• You never received your order

• Proof required: A clear photo or video showing the problem.
• Change of mind: Only unopened products from Haiti can be returned because you changed your mind. A 15% restocking fee plus return shipping may apply.
• Orders over $300: An administrator will review the request before the refund.
• How you receive the money: As credit in your ShopUAG wallet, or to the method you used to pay. All fees are paid by the customer.