Return Policy

We want you to be satisfied with every purchase on ShopUAG. How returns work depends on where the product ships from:

Products from Haiti (local vendors)

• You can return the product to the vendor's store in Haiti.
• The product must be in the same condition you received it, with all its packaging.

Products from the United States (USA)

• The product must be returned to the United States (USA), and the return shipping is paid by the customer.
• This return can be expensive and may take some time.

Products from China

• The product must be returned to China, to our partners' warehouse, and the return shipping is paid by the customer.
• This return is expensive and can take several weeks.

Deadline: You must submit your return request within 7 days after delivery.

How to request: Go to "My Orders", select the order, and submit a return request with photos or video.